FAQs

Q: When will the product be shipped?

A: It takes 7-10 days from making to shipping . It takes 3-5 days from shipping to delivery . Depending on the weather (typhoon, heavy rain, etc.), it may be delayed for about a week.

Q: What happens if I don't see the tracking number?

A: It may take some time for the slip number to be reflected on the server.

If tracking is not possible, please check again later.

Q: Since it is a present, can it be wrapped?

A: We will simplify the packaging so as not to burden the environment. According to the customer's request, you can choose a red soft bag for 500 yen. Please let us know the size of the product you purchased.

Q: Is it possible to confirm the design image with a photo in advance?

A: After uploading the photo you like when ordering, tell us your order number and email us to confirm the image, and we can handle it. After confirming your order, we will send you a design image by email for about three days.

Q: Is it possible to modify the design image?

A: Correction before product creation is free twice. More than two revisions will cost 500 yen each time. We do not modify the image during or after product creation.